Frequently Asked Questions

Your budget helps us to provide you with a customized proposal for your event. Think about how much you want (or do not want) to spend, then provide us with that number or range on the inquiry form. 

*Our starting rate will always be posted on the Inquiry Form. 

The sooner the better! We recommend booking at least 30 days in advance to secure your date.

Rush fees will apply towards events booked within 2 weeks or less of their date.

A 50% non-refundable retainer fee is required at the time of booking to secure the date and time of your event. Your remaining balance will be due 5 days before your event. 

Payment in full will be due at the time of booking for events booked within 2 weeks or less of their date.

All cancellation requests must be put in writing. If decorations have already been purchased for the event and the amount exceeds the non-refundable retainer fee, the Client will be billed for the remaining amount. 

If the event is postponed, services contracted can be applied towards a new date or event within 1 year of the original date.

For most installations, a minimum of 2 hours is required for set up; however, the  size and scale of the décor may require more time if necessary. 

*Only have 1 hour available for set up? Reach out to see what we can do for you!

No, sorry. We only work with professional high quality biodegradable  balloons supplied from our trusted sellers to make sure you get the professional luxury service that you're hiring us for. 

Absolutely! We love to create custom designs. We'll discuss your wants and must haves and create something amazing for you. 

Contact jamie@msmomentmaker.com